Warranty
SK Screens and Blinds Limited Warranty
Limited warranty terms, product warranty periods and care instructions for SK Screens & Blinds products.
4.7 from 103 Google reviewsTerms and Conditions
All products from SK Screens and Blinds are protected by Australian Consumer Law, ensuring that they must be of acceptable quality and free from defects at the time of installation conducted by an SK Screens Authorized representative.
SK Screens and Blinds promises a warranty of 1 year from the installation date for all our products (except window flyscreens) given that (i) the installation was conducted by an SK Screens Authorized representative, (ii) the initial purchaser can provide proof of the full original purchase price, and (iii) the products are maintained according to care instructions. The warranty term is not extended or reset by replacing the product or any part.
Any minor issues can be addressed through after-sales (A/S) service offered by SK Screens. Whether a repair or replacement is necessary will be determined based on photos or an on-site assessment. A service call fee will be charged for the cost of removing and re-installing the product.
Warranty excludes:
- Normal wear and tear such as gradual damage from sun, rain, abrasion, temperature.
- Damage from pets, other people, misuse, strong winds, hot surfaces, etc.
- Materials and workmanship during on-site assembly and installation by anyone other than SK Screens & Blinds.
- Contamination by construction dust etc.
- Using the product in ways not instructed by SK Screens & Blinds
- Any incorrect choices made by the purchaser.
Product Warranty
| Product | Warranty |
|---|---|
| Pleated / Non-Pleated Retractable Fly screen | 1 year for the mesh and cord tensioning 7 years for the aluminium frame (excluding paint finishes) and plastic components |
Flyscreen windows / doors Including Fibreglass, Aluminium, Pet Mesh, Stainless Steel Mesh Blinds Curtains Plantation Shutters | 2 years warranty The 1st year covers everything, including service calls, parts, and labour for any SK Screens product with defects or manufacturing issues. The 2nd year of warranty is limited to the parts or components found to be defective and the labour associated with manufacturing the replacement of the defective parts. A service call fee will be charged for the removal and re-installation of the product. |
| Blind Motorising System | 5 years for motor 2 years for internal batteries 1 year for Neo Link Box |
Care and Cleaning
Pleated Retractable Fly Screens
- When you are not using the screen (ie, when your doors are closed, etc) retract the screen back into the cassette to avoid being damaged from catching elements and to keep it clean.
- Regularly clean the bottom track for debris, small stones, and pet hair. Use Vacuum cleaner to clean the bottom, vacuum with mohair is recommended to prevent the scratches. More frequent cleaning would be needed for particularly high traffic or dusty areas.
- Keep the bottom of the screen door dry in any circumstances to avoid the strings to get wet and shorten its life.
- Introduce your pets to the screen and train them to be aware and respect it to avoid damage.
- During the windy periods in the seasons there is little or no concern with flying insects. We advise that customers do not leave the screen door in place specifically for blocking the wind gust from entering the home, for a security or any other purposes other than the screen was not specifically designed. While the screen does work well in a moderate breeze, strong wind gusts may blow the mesh out of the top and bottom tracks causing undue wear that is not covered by warranty.
This SK Screens and Blinds warranty is our statement of confidence in our products which hopefully always satisfy customer’s satisfaction. We are also committed to provide customers with outstanding customer service.